EcoSak eco-friendly bean bag

What is your return policy?

Your satisfaction is our top priority and we want you to be 100% happy with your EcoSak.

As soon as you unpack your bean bag chair, be sure to inspect each component of it for any defects or damages that may have occurred during shipping. Please be aware that some wear and tear will occur to the package during transport, and this is normal. If you notice any excessive damage to the packaging, please note this on the delivery receipt before the carrier leaves. If your package arrives damaged or destroyed, do not dispose of the shipping materials. You will need to contact both Fed Ex and our customer service department immediately.

If for any reason your order is incorrect, damaged, defective, missing items, etc., please call or email us immediately to report the issue, and we will send a replacement item at no cost to you as soon as possible. Our customer service hours are Mon-Sat 6:00a – 7:00p MST.

If you are unsatisfied, we will gladly accept your return for 30 days from date of purchase. Within this time we will refund 100% of your purchase price, however you are responsible for shipping and handling charges to return the product to us. Beyond 30 days from the date of purchase, we will still accept your returns, but they will be subject to a 15% restocking fee. No returns will be accepted beyond 60 days from the date of purchase.

Return Instructions:

If you need to return an item please email our Returns Department and request an RMA number. You will be issued an RMA number and instructions on how to send your order back to us. You MUST have a RMA# before returning your product. We will credit your account within 48 hours of receiving your return.

Returns received without an RMA will be sent back to the customer, no exceptions. Returned items must be in excellent and unused condition. No credit will be given for used or damaged returns, unless the product is defective or was damaged in shipping.

How long will it take for my EcoSak to arrive?

We do our best to ship your EcoSak out to you within one week of your order placement, and depending on where you live, ground transport can take 1-5 more days. If you place your order on a weekend or around a holiday, please account for extra time for processing and manufacturing your order. If fabrics are backordered, or there is any problem with your order, we will contact you to let you know. Once your order has shipped, we will send you tracking information by email so you know exactly when your package will arrive!

Can I change my order after I place it?

Yes. You can have 24 hours to make changes without any fees. Because EcoSaks are made to order, there will be a 15% restocking fee if you need to make changes to your order beyond 24 hours.

Do you ship to APO/FBO or PO Boxes?

Unfortunately, you must have a physical address that we can deliver to. We use UPS as our carrier, and we do not have an option to deliver to APO/FBO or PO Boxes. If you use this address as your main address, you might consider having your EcoSak sent to an alternate address for this shipment.

Do you ship overseas?

Due to the high cost of international shipping rates, we limit our "Free Shipping" offer to anywhere in the Continental USA. We also deliver to Alaska, Hawaii, and Canada, however extra fees apply. Please contact an agent with your mailing address for a quote on shipping costs to these areas. If you are outside the USA, and are interested in placing an order for multiple pieces, we can look into shipping via international common carrier and get back to you with a quote.

Do you sell Gift Certificates?

Yes! Gift Certificates are available in increments of $50.00. Each Gift Certificate is assigned a unique code, which you will receive within 24 hours of your purchase. We will email the gift recipient the gift code with a custom message from you. Simply add your message into the Gift Message field when you purchase the Gift Certificate, and be sure to include the recipient's email address in your message. This code should be entered in the Coupon Code field of the shopping cart when the recipient redeems it. Any remaining funds will be available as credit for a future purchase. We do not rebate additional credit as cash if the entire Gift Certificate is not used.

I received a Gift Certificate. How do I redeem it?

Each Gift Certificate purchase is assigned a unique code. This code should be entered in the Coupon Code field of the shopping cart. Choose your products first and then enter this code at Check Out. Any remaining funds will be available as credit for a future purchase. We do not rebate additional credit as cash if the entire Gift Certificate is not used.

Why do I need a liner?

If your bean bag doesn't have a liner, it is really difficult to clean, and you are limited to "spot clean only" type options. We include a natural, undyed 100% Certified Organic Cotton liner with every EcoSak, which means your organic cotton cover is easy to remove and machine wash.

What is the liner made of?

Natural, undyed organic cotton. All of our fabrics are 100% certified organic cotton, and meet Control Union (SKAL) Global Organic Textile Standards.

How do I clean my EcoSak?

We think one of the best features of an EcoSak is that you can unzip the cover and throw it in the washing machine! All of our EcoSaks come with removable covers and organic cotton liners that make this possible. Simply machine wash cold and line dry or lay flat to dry. If you do want to put it in the dryer, use low or no heat as these 100% cotton covers are NOT pre-shrunk, and you want to make sure you'll be able to fit it back over the bean bag after cleaning. Sometimes spot treatment is necessary. Please test a small patch of fabric for color-fastness prior to spraying the entire area. If you need to clean your liner, you must spot clean only, as it will be impossible to remove the liner from the foam filling.

Is your organic cotton certified?

Yes! Absolutely. All of our fabrics are 100% certified organic cotton, and meet Control Union (SKAL) Global Organic Textile Standards, and are dyed according to the OERO-TEX Standard 100 Certified eco-friendly and sustainable pricess for dyeing and finishing.

Where do your colors come from?

Our organic cotton fabric is tinted with natural dyes, and are dyed according to the OERO-TEX Standard 100 Certified eco-friendly and sustainable pricess for dyeing and finishing. This is why our "tomato" fabric is really as red as a tomato! Like most textiles produced for commercial use, our 100% certified organic cotton does have a silicone-based finish. This is commonly used, and is probably on most textiles you own and use regularly. We do not use any other treatments, such as stain repellants or flame retardants. Our liners are un-dyed certified organic cotton.

What is repurposed foam?

The repurposed foam we use in our EcoSaks comes as a byproduct of furniture manufacturing. It is first-quality urethane foam that comes to us as scraps that are leftover from furniture making. It is easy for us to utilize this waste after it is shredded, and it makes the perfect bean bag chair filling!

Are there chemical additives in your foam?

The State of California requires all foams used in furniture to have a flame retardant that complies with the "State of California, Technical Bullettin 117, Jan. 1980." Because California requires this for any furniture to be sold in the state, the entire nation for the most part complies because it is a huge part of the market. The foam we use is sourced from furniture scraps that come from various manufacturers, and each of them comply with Cal 117. These manufacturers do not all use the flame retardants so it is hard for us to know the exact composition, but they have all been proven safe for human exposure. There are lots of resources on the web that can help you understand what exactly the retardants are made of. Recently, there have been some safer and less toxic flame retardants introduced to the market, and we would expect the trend toward these to continue, however there is no way to be certain what everyone is using. Additionally, the composition includes about 2-5% Soy Oil mixed with the petrochemical base.

Aside from buckwheat hulls, dried beans, and non-chemically treated wood, there is little, if any furniture out there that is totally non toxic. We hope to be able to source a product in the future that will allow us to build EcoSaks from entirely non-toxic materials, but for now we are excited to be able to offer a recycled option that is covered in organics.

Does my EcoSak arrive assembled?

No, your EcoSak will require some very simple assembly. In order to save on shipping and packaging, we ship your EcoSak to you in three components...the vacuum-packed foam filling, the liner, and the cover. You will have to insert the foam pods into the liner, and then place the cover over the liner. Complete assembly instructions are included in every package.

Here is a short video that will give you an idea of what's involved:

My EcoSak feels a little too full. Why?

Not every customer is the same size, but we need to provide enough foam to give everyone the same amount of comfort. For instance, a person weighing 120 pounds might find the bag a little to full, but a person weighing 200 pounds might think it is just right. It is easier to remove stuffing accordingly, than it is to add it. If you feel your bag is a little too full, simply remove a bit of stuffing at a time until you find it is perfect for you. If you have already removed the child-proof zipper tab, you can insert a paper clip into the zipper pull to open the liner. Keep in mind that removing foam can make a mess! You'll need to have a broom or vacuum handy for easy clean-up, and a lint brush can help remove any foam residue on the cover when you are done.

My EcoSak is starting to lose it’s fluff. What should I do?

When your EcoSak starts to pack down a bit, you’ll need to toss it around, roll it, beat it up a bit, and it will be good as new in no time! After years of use, you might need to add a bit of foam to your EcoSak to plump it up. If you need to purchase more EcoFoam, you can do it here

Can I replace my EcoSak cover?

Absolutely! When you get tired of the Tomato cover and you want to replace it with a Chocolate one, or when Lassie takes over your EcoSak as her own and you decide it's time for a fresh look, we are happy to sell you a replacement cover. Don't feel like you are stuck with one color forever...we've got options!

Are your zippers child-proof?

Yes, all of our products come with child-safety zippers to prevent kids from opening the bags. During assembly, twist off the zipper-pull on the liner after you have filled it to prevent the chance of a child getting in to the innards of your bean bag chair. If you should need to get inside the bag for any reason after you have removed the zipper-pull, you can thread a paper clip through the zipper head to use it as a zipper pull. If you have children however, be sure to remove it, as it can be a very dangerous choking or suffocation hazard.

What is 1% For The Planet?

1% For The Planet is an organization started by Yvon Chiounard, the founder of Patagonia clothing company. It is a philanthropic organization that inspires members of the business community to give back to the environment. We are proud to be a member, and donate 1% of our revenue to environmental organizations endorsed by 1% FTP.

What is The Rocky Mountain Sustainable Living Association?

We are proud to be members of the RMSLA, based out of Fort Collins, Colorado. Established in 2000, their mission is to "...educate people and communities in the Rocky Mountain Region to make healthy sustainable choices." The Sustainable Living Fair, held each year in September, is an educational and entertaining event that brings together like minded people from all over the Front Range and beyond. Inspiring speakers, vendors, workshops, music, and food are the core of this increasingly popular fair. Be sure to check it out!

What is a GenGreen Gold Certification?

GenGreen is the largest Green directory in North America, with a local focus on the Northern Colorado community. The GenGreen Business Certification is a 3-tiered test that gauges a business' environmentally and socially conscious behavior based on the following criteria: environmental leadership, resource conservation, human capital, purchasing decisions and daily operations. EcoSak.com participated in this test and scored at the highest level of certification, which is something we are very proud of!

If you have a question that we haven’t answered, we’re happy to do so. Please email us and we will respond during our business hours, Monday thru Saturday, 6:00a – 7:00p MST.

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