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Customer Service
- General Information
- At EcoSak.com we strive to bring you the best product possible and excellent customer service. You can reach us via Live Chat, Email, or Voice Mail and if we are not available at the time you inquire, we will return your correspondence promptly. We can help you choose a size, shape, or color for your new eco-friendly bean bag chair, or answer any technical or shipping questions you might have. If we don’t have the answer to your question right away, we’ll look into it and get back to you as soon as we do.
If you have a problem with your EcoSak bean bag, we are happy to help you resolve it in the easiest way possible. Be sure to check out our FAQ page for answers to common questions, and feel free to contact us any time for help, comments, or feedback.
Voice Mail: 970.439.1669
Email: ecosak_info@ecosak.com
- Shipping & Delivery
- If the EcoSak you ordered is in stock, it will ship out within 3 business days. Your EcoSak will ship via UPS Ground, and depending on where you live, ground transport can take 1-5 days from the date of shipment. As soon as your EcoSak is on the truck, we will send you a shipment confirmation by email so you can track your delivery and know when to expect it. Shipping to the Continental US is a flat fee of $15.00, and although we do ship to Alaska, Hawaii, and Canada, extra shipping fees will apply. Please contact us with your address and we will get back to you with a shipping quote if you would like to buy an EcoSak to be shipped to one of these areas. Unfortunately, UPS does not deliver to APO/FBO addresses at this time.
- Privacy & Security
- Your privacy and security is of our utmost concern. Our shopping cart provides you a secure shopping environment for order placement, and none of your personal information will ever be shared with any other company, mailing list service, or entity otherwise. From time to time, you may receive information about special offers or updated style, however, we vow never to "spam" you or allow others to do so with the information we gather from you for your order.
- Returns & Replacements
- Your satisfaction is our top priority and we want you to be 100% happy with your EcoSak.
As soon as you unpack your bean bag chair, be sure to inspect each component of it for any defects or damages that may have occurred during shipping. Please be aware that some wear and tear will occur to the package during transport, and this is normal. If you notice any excessive damage to the packaging, please note this on the delivery receipt before the carrier leaves. If your package arrives damaged or destroyed, do not dispose of the shipping materials. You will need to contact both Fed Ex and our customer service department immediately.
If for any reason your order is incorrect, damaged, defective, missing items, etc., please contact us by Chat, Voice Mail or Email us immediately to report the issue, and we will send a replacement item at no cost to you as soon as possible.
If you are unsatisfied, we will gladly accept your return for 30 days from date of purchase. Within this time we will refund 100% of your purchase price, however you are responsible for shipping and handling charges to return the product to us. Product must be an a new and unused condition in order to be eligible for refund. Beyond 30 days from the date of purchase, we will still accept your returns, but they will be subject to a 15% restocking fee. No returns will be accepted beyond 60 days from the date of purchase. Please contact us prior to returning your EcoSak so we may give you specific instructions that will ensure a timely refund or exchange.
Please be aware that your EcoSak will arrive vacuum packed. Once you assemble it, the foam will expand for up to one week to bring the product to it's full shape and size. Dimensions of every product are listed in the product description, and large photos are shown with adult or child models sitting on the EcoSaks for scale. Prior to your purchase, keep in mind that shipping a full sized EcoSak may be difficult. We are happy to answer your questions and send you fabric swatches to help you make the right purchase, however, returning products are the responsibility of the customer.
- Ordering
- Orders may be placed 24 hours per day, 7 days per week via our secure online shopping cart. Orders can be placed via credit card or PayPal accounts. If you prefer to place your order over the phone with a credit card, please leave us a Voicemail at 970.439.1669 and we will return your call and help you place your order.
- Payment, Pricing & Promotions
- Payment can be made via credit card or PayPal account online or over the phone during business hours. Pricing, for the most part is fixed, however we may have promotions or coupons from time to time, and may send you an email notifying you of this. Large or corporate orders will have special pricing. If you would like to place a bulk order, please contact us with your needs and we will get back to you as soon as possible with a quote for the product.
- Bulk Orders
- If you are planning a conference, hosting a big event, or looking to fill a large space with EcoSaks, be sure to contact us prior to placing your order so we can look into pricing for your bulk order.
- Warranty Information
- All EcoSaks come with a one year warranty from the date of purchase. This warranty covers defects in material and workmanship, but does not apply where the product is misused, abused, altered, or used for unintended purposes where the product is accidentally damaged by the user. Issues will be handled on a case by case basis, and we will work with you the best we can should anything out of the ordinary arise.
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