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What is your return policy? Your satisfaction is our top priority and we want you to be 100% happy with your EcoSak. As soon as you unpack your bean bag chair, be sure to inspect it for any defects or damages that may have occurred during shipping. Please be aware that some wear and tear will occur to the package during transport, and this is normal. If you notice any excessive damage to the packaging, please note this on the delivery receipt before the carrier leaves. If your package arrives damaged or destroyed, do not dispose of the shipping materials. You will need to contact both Fed Ex and our customer service department immediately. If for any reason your order is incorrect, damaged, defective, missing items, etc., please call or email us immediately to report the issue, and we will send a replacement item at no cost to you as soon as possible. Our customer service hours are Mon-Sat 8:00a – 9:00p ET. If you are unsatisfied, we will gladly accept your return for 30 days from date of purchase. Within this time will refund 100% of your purchase price, however you are responsible for shipping and handling charges to return the product to us. Beyond 30 days from the date of purchase, we will still accept your returns, but they will be subject to a 15% restocking fee. No returns will be accepted beyond 60 days from the date of purchase. Return Instructions: If you need to return an item please email our Returns Department and request an RMA number. You will be issued an RMA number and instructions on how to send your order back to us. You MUST have a RMA# before returning your product. We will credit your account within 48 hours of receiving your return. Returns received without an RMA will be sent back to the customer, no exceptions. Returned items must be in a new and unused condition. No credit will be given for used or damaged returns, unless the product is defective or was damaged in shipping. How long will it take for my EcoSak to arrive? EcoSaks are made to order, and this can take several days. Your bean bag chair will arrive within 1-3 weeks of placing your order. If fabrics are backordered, or there is any problem with your order, we will contact you to let you know. Once your order has shipped, we will send you tracking information by email so you know exactly when your package will arrive. Can I change my order after I place it? Yes. You can have 24 hours to make changes without any fees. Because EcoSaks are made to order, there will be a 15% restocking fee if you need to make changes to your order beyond 24 hours. Do you ship to APO/FBO or PO Boxes? Unfortunately, you must have a physical address that we can deliver to. We use FedEx as our carrier, and it is not an option to deliver to APO/FBO or PO Boxes. If you use this address as your main address, you might consider having your EcoSak sent to an alternate address for this shipment. Do you ship overseas? Due to the high cost of international shipping rates, we limit our "Free Shipping" offer to anywhere in the Continental USA. We also deliver to Alaska, Hawaii, and Canada, however extra fees apply. Please contact an agent with your mailing address for a quote on shipping costs to these areas. How do I clean my EcoSak? We recommend spot-cleaning or dry cleaning. Do not remove the cover, as you will have the biggest mess you have ever had to deal with! The EcoSak filling does not have a liner, which means if you remove the cover, the filling will be all over your floor and nobody wants to have to clean up after that. Does my EcoSak arrive assembled? Yes! All you have to do is unpack your EcoSak and toss it around a bit to break up the filling. Unpack, toss, enjoy. Please view our video on the Adult EcoSak page for further instructions. Click here to watch a video about unpacking your EcoSak. My EcoSak is starting to lose it’s fluff. What should I do? When your EcoSak starts to pack down a bit, you’ll need to toss it around, roll it, beat it up a bit, and it will be good as new in no time! Can I replace my EcoSak cover? Technically, yes you can. We are here to tell you, however, that it won’t be easy. The EcoSak puff up so much, that getting the same size cover on it will be small wrestling match between you and your EcoSak. We wouldn’t try to do it ourselves, but we’re not going to tell you that you can’t. My zipper doesn't open. Is it broken? All of our products come with child-safety zippers to prevent kids from opening the bags. If you should need to get inside the bag for any reason, you can thread a paper clip through the zipper head to use it as a zipper pull. If you have children however, be sure to remove it, as it can be a very dangerous choking or suffocation hazard. What is 1% For The Planet? 1% For The Planet is an organization started by Yvon Chiounard, the founder of Patagonia clothing company. It is a philanthropic organization that inspires members of the business community to give back to the environment. We are proud to be a member, and donate 1% of our proceeds, after taxes, to environmental organizations endorsed by 1% FTP. If you have a question that we haven’t answered, we’re happy to do so. Please email us and we will respond during our business hours, Monday thru Saturday, 8am-9pm EST. |
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